Privacy Policy

1. Application of the Privacy Policy

This Policy defines how Corridor Appalachien collects, uses, and protects information voluntarily provided by users of its website and information automatically transmitted by their Internet server. This Policy applies to the entire corridorappalachien.ca website as well as to the products and services offered by Corridor Appalachien. The Policy also explains how to review or update your personal information and how to contact Corridor Appalachien for any questions, suggestions, or comments. At any time, Corridor Appalachien reserves the right to modify its Policy without notice. We recommend that you read our Policy carefully and consult it regularly.

2. Types of Information We Collect

2.1. Personal Information

For the purposes of this Policy, the term “personal information” refers to information that identifies a natural person. Any action related to an online reservation, registration, submission of a resume, or a contact form requires the voluntary transmission of your personal information. When such information is required to process your request, you will be notified. Among this information, Corridor Appalachien may collect:

  • First and last name
  • Gender
  • Date of birth
  • Mailing address
  • Email address
  • Phone number
  • Credit card number
  • IP address

Please note that this list is not exhaustive and may change without notice.

2.2. Non-Personal Information

For the purposes of this Policy, the term “non-personal information” refers to anonymous data generally recorded by web servers. This information includes, for example, the date and time of access, language, operating system, and browser used. Also considered non-personal information are demographic statistics about our visitors (such as age group or preferred language) and their browsing behaviour (such as pages viewed, number of visits, or length of visit). Corridor Appalachien mainly collects this data using cookies.

3. How We Collect Information

3.1. Website

Cookies

Cookies are small text files stored on the user’s device (computer, mobile phone, tablet) while browsing the Internet. These files are created by the visited website and sent by the browser to be stored locally. Their main role is to facilitate interaction between the user and the site by saving information such as browsing preferences, choices made during previous visits, or browsing history. This helps personalize the user experience (for example, keeping a session active or adjusting the displayed content), improve site performance, or track browsing habits for targeted advertising purposes. Cookies can be temporary (deleted when the user closes their browser) or persistent (remaining on the device for some time).

Necessary cookies

Necessary cookies are essential for the proper functioning of the website. They allow, for example, navigation on the site and the use of basic features such as access to secure areas or shopping cart management. Without these cookies, the site could not function properl

Examples: session cookies, authentication cookies.

  • A user visits an online store and adds a product to their cart. Thanks to a necessary cookie, the product remains saved in the cart even when the user browses other pages of the site or returns later to complete the purchase. Without this cookie, the cart would be emptied with every page change, preventing order management.
  • A user signs in to their account on a secure site. A necessary cookie temporarily records their authentication, allowing access to secure areas (such as their profile or orders), without having to re-enter credentials on each page. Without this cookie, the user would be signed out with every action, making the user experience inconsistent.

Performance cookies

Performance cookies collect information about how users interact with a website. They make it possible to measure data such as pages visited, time spent on the site, or errors encountered. This information is used to improve the user experience and optimize the site.

Examples : Google Analytics, audience measurement cookies.

  • A user browses a news site and views several articles. A performance cookie records the pages visited, the time spent on each article, and interactions with certain elements such as videos or polls. This data helps the site identify the most popular content and feature it more prominently for future visitors.
  • A user attempts to access a page on a e-commerce site, but an error appears. A performance cookie records this error, including technical details (for example, a broken link or a long load time). This information is then used by site administrators to correct issues and prevent them from recurring for other users.

Analytical or third-party cookies

Analytical or third-party cookies are placed by external parties, usually third-party services such as advertising networks or analytics tools. They are often used to track the user across different websites and collect data on their behaviours, for targeted advertising or analysis. These cookies can follow users across multiple websites and create a profile of their interests.

Examples : Cookies placed by Google, Facebook, or other advertising partners.

  • A user searches for “gluten-free dessert recipes” and lands on a cooking blog. An analytical cookie placed by a third-party service tracks this search to allow the display of ads tailored to their interests on other sites.
  • A user signs in via an Android smartphone to view a video streaming site. A third-party cookie records the user’s interaction with this site and allows advertising networks to display personalized ads on other platforms.
  • A visitor browses a blog and spends 8 minutes reading several articles. Analytical cookies measure this interaction to help improve the site structure and better meet visitors’ needs.

Functionality cookies

Functionality cookies allow the site to remember the choices the user makes (such as language, region, or display settings) to provide a more personalized experience. They can also be used to save interface preferences or remember products added to the cart during subsequent visits.

Examples : language cookies, content personalization cookies.

  • A user with a browser set to English arrives on a multilingual site and the content automatically displays in English.
  • Another user with a browser set to Spanish sees the site displayed in Spanish..

Targeting or advertising cookies

Targeting or advertising cookies are used to collect information about users’ browsing habits for advertising purposes. They make it possible to display more relevant ads tailored to the user’s interests, and sometimes to track ad performance. These cookies can track the user across different websites and create a profile of their interests.

Examples : Google AdSense advertising cookies, retargeting cookies.

  • A user browses an e-commerce site and looks at sports equipment, such as running shoes. A targeting cookie records this activity. Later, when the user visits another site (for example, a blog or a social network), ads for those same shoes or similar products appear, tailored to their interests.
  • A user clicks on an ad for an app on a news site and downloads the app. An advertising cookie tracks this interaction to inform the advertiser that the ad led to a conversion (the app download). This data allows the advertiser to measure the effectiveness of their campaign and optimize future ad placements.

Comments

If you leave a comment on the site, you can consent to the use of cookies by entering your name, email, and website. These cookies are set for your benefit so that you do not have to re-enter them when writing other comments. These cookies are stored for one (1) year. If you have an account and sign in, we will create a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser. When you sign in to the site, we create several cookies to save your login information and display preferences. Login cookies are kept for two (2) days and display preference cookies are kept for one (1) year. If you select the “Remember me” option, your login information will be kept for two (2) weeks. If you sign out of your account, the login cookies will be automatically deleted.

Media

If you upload an image to the website, it is not recommended to upload images containing location information (EXIF GPS). Visitors to the website may download and extract any location information from images on the site.

3.2. Social Media Platforms and Third-Party Sites

We are active on certain social media platforms, such as Meta and LinkedIn. Your interactions with us on these platforms are governed by their own terms of use and policies.

Our websites may also include links to third-party sites or services that are not under our control. Once you leave our sites, this Policy no longer applies.

We recommend that you carefully review the privacy and cookie policies of social media platforms or third-party sites before sharing your personal information.

3.3. Direct Collection

Your information may be collected directly from you when we communicate or interact with you, whether in person, by phone, in writing, or through our online services.

4. How and With Whom We May Use and Share Your Information

4.1. Reasons We May Use and Share Your Information

We may use and share your information in order to:

Provide you with products and services that meet your needs

  • Personalize your customer experience through the analysis of your profile, interactions, and other information, in order to:
    • better understand your expectations and preferences
    • provide tailored advice through an in-depth analysis of your needs
  • Identify you, update your data, and verify the accuracy of the information you provided.

Contact you

  • Send messages using the contact details you have shared (mail, email, SMS, phone calls, social media platforms).
  • Keep you informed of new features available on our online services.
  • Promote products and services that may interest you, including via email, SMS, or personalized advertising on our online services or on digital platforms and social networks.

Manage and carry out our daily business and operations

  • Conduct studies and data analysis to generate statistics, improve our products and services, develop new solutions, and support our operations.

4.2. Who We May Share Your Information With

We may share your information with:

  • A regulatory or government authority
  • A person legally authorized to obtain this information
  • Third parties involved in a business transaction
  • Service providers mandated to carry out tasks essential to the operation of our organization
  • Digital platforms or social media, to which we may transmit certain information (for example: email address, first name, last name, IP address, etc.) in order to deliver targeted advertising on their platforms

5. Person Responsible for Personal Information

5.1. Person Responsible for Personal Information

Isabelle Stébenne is the person responsible for the protection of personal information at Corridor Appalachien. To remove your name from Corridor Appalachien’s email distribution lists or to modify the personal information you have provided, please send your request by email to Isabelle Stébenne.

5.2. Right to Accept or Refuse to Share Your Data

Your information belongs to you. Subject to legal, business, or contractual obligations, you have the right to withdraw your consent to the collection, use, or disclosure of your data. We are committed to processing your request as quickly as possible.

However, certain information is essential for us to provide you with certain products or services. If you choose not to share it, this may limit or even prevent our ability to establish a business relationship with you or to offer you certain services.

5.3. Right to Refuse That We Use or Share Your Data for Certain Purposes

You have the right to completely refuse the sharing of your personal information on our site. To do so, simply click the “Customize” button in the consent banner. You can then adjust your cookie preferences by category (analytical, functional, performance, advertising). It is possible to refuse all cookies or accept only some of them.

You may modify your consent choices at any time by clicking the “Cookie Settings” link in the footer.

5.4. Right to Request or Access Your Information

You have the right to request access to your personal information we hold about you or to request its disclosure, except where the law imposes limits on such a request.

You may submit a request to access or obtain your information by contacting isabelle.Stebenne@corridorappalachien.ca.

5.5. Right to Withdraw and/or Correct Your Information

To remove your name from Corridor Appalachien’s electronic participation lists or to modify the personal information you have provided, please send your request by email to Isabelle Stébenne.

6. Updating the Above Policy

We may modify the content of this Privacy Policy at any time. We therefore invite you to consult it regularly in order to remain informed about how we handle personal information.

This version was updated on November 17, 2025.

7. Questions and Comments

Our company encourages you to submit any requests for information, suggestions, or comments regarding this Privacy Policy. You may contact us at any time by email at isabelle.Stebenne@corridorappalachien.ca.